Account Recovery: What to Do If You Get Locked Out

Somebody's phone died. Somebody forgot the master password. Here's the calm, ordered recovery flow — plus how to set yourself up to never need it.

Prevention first

Enable 2FA on your WarpDesk account. Save recovery codes in a place that isn't your phone. Add a second admin to your family so no single person's outage locks the household.

Forgotten password

Use the 'forgot password' link on sign-in. A recovery email lands in your primary address; the link opens a reset flow. Standard stuff.

No access to primary email

If you've lost your email account too, contact support with proof of identity (billing history, family ID). This path is slow by design — it's the last resort for a reason.

Lost 2FA device

If you saved recovery codes, use one to bypass 2FA and enroll a new device. If you didn't, contact support with the same identity proof.

Lost admin who's the only owner

This is why having a second owner matters. Without one, family recovery becomes a support process rather than a self-service one.

What survives a lockout

Your vault, inbox, and family membership are all intact. Recovery restores access; it doesn't recreate anything.

What we won't do

Send your password to anyone (we don't have it), grant access without identity verification, or 'temporarily disable' 2FA without going through the proper flow.

A worked example

A user loses their phone on a Friday. Because they had recovery codes saved in their partner's WarpDesk vault, they were back to full access within ten minutes without contacting support.

The paper backup

For truly paranoid households: print the recovery codes and put them in a safe. Yes, physical paper. It's the ultimate fallback.

Wrap it up

Recovery is one of those flows nobody thinks about until they need it. Two minutes of setup now — 2FA + recovery codes + a second owner — saves you an ugly afternoon later.